Apple service

IT SERVICE CENTER CREATED ACCORDING TO EUROPEAN STANDARDS
DAAC System Integrator’s “IT Service" center is the exclusive Apple Authorized Service Center in Republic of Moldova which provides official service, warranty and post warranty repair of Apple products.

“IT Service” was created and now is functioning in accordance with the best international standards and practices ISO9001, ISO27001, ITIL. Technical specialists of the service center undergo regular training at Apple Inc. To perform the repairs, our engineers use special tools and materials obtained from the manufacturer.
 


Warranty service

“IT Service” provides warranty service for Apple products in accordance with “Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only”. Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals.

If a defect arises during the Warranty Period, “IT Service”, at its opinion will
(i) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, or
(ii) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces.

This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.
Currently “IT Service” provides services for the following Apple products: iPhone (starting with iPhone 7), Mac (iMac, MacBook, Mac mini), AirPods and iPad, but the list of models is constantly expanding based on Apple’s regional policy.
We work with Apple products that fall under warranty or post-warranty service, with the exception of cases, regulated by Apple limitations (check with the operator of the “IT Service”).

Important! Apple may limit the provision of warranty service for the iPhone and Apple Watch, providing it only in the country where Apple or Apple Authorized Dealers made the initial sale of an Apple product. iPhone or Apple Watch service must be performed by Apple only or by authorized Apple service providers.

Terms of repair

We guarantee to complete any repair of Apple products within a period of not more than 14 days, excluding cases when the repair delay was due to reasons beyond the control of “IT Service”.

How to check your service and support coverage

To check your Apple service and support coverage please follow the web page (https://checkcoverage.apple.com/us/en) and enter the serial number of your device.
You will see the following details:

  • Valid Purchase Date
  • Telephone Technical Support status
  • Repairs and Service Coverage
  • Exchange and Repair Extension Programs

“IT Service” center also supports replacement and extended repair programs provided by Apple. Subscribe to our Facebook page to keep up to date with the newest advanced repair programs provided by Apple.
Before servicing, we check if your Apple product falls under the terms of the extended repair program.
Duration of service may vary depending on its type and availability of spare parts.
 


Post-warranty service

In case of breakdown of your device caused by violation of the operating rules of the device, or after the expiration of Apple’s basic warranty, “IT Service” center will repair the product with genuine Apple spare parts in the shortest possible time.

Also we provide services such as diagnostics, prophylaxis, reinstallation of MacOS / iOS, Backup`s, and more, depending on the type of device:
iPhone
- Diagnostics
- Replacement

  • display module
  • battery
  • rear (main) camera
  • Taptic Engine

Mac
- Diagnostics
- Replacing all modules

iPad
- Diagnostics

You can check the prices for the maintenance and repair services from the managers of “IT Service” center.

Beware of counterfeit parts!

Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an Apple Store or Apple Authorized Service Provider. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.

Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Trusted experts who use genuine Apple parts perform Apple-certified screen repairs.
 


Preparing Apple product for service

Before you bring in your device to the “IT Service” center, follow the steps below:

Get your Mac ready for service

Making a backup is an important part of preparing your Mac for service. Time Machine makes it simple to back up and restore all of your files, and other backup methods are also available. Learn how to back up your Mac.

Get your iPhone, iPad ready for service

Back up your iOS device.

Have your Apple ID password ready. For some repairs, you will need your Apple ID password to erase your device and turn off Find My iPhone.*

* If you are unable to turn off Find My iPhone, Apple may not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you do not remember your Apple ID and Password, please go to iForgot.
 


Warranty after service

You will receive guaranteed service, including replacement parts, for 90 days or the term specified in your Apple warranty (whichever is longer). We provide this warranty after each service at Apple or at authorized service center “IT Service”.

Contact Information

Apple Authorized Service Center “IT Service” is located at Str. Calea Ieşilor 10, MD-2069, Chişinău, Moldova.
Hot line: +373 22 509 777. Opening hours: Mon.-Fri. from 9:00-18:00.
E-mail: servicedesk@dsi.md
Web: https://www.integrator.md/en/apple-service/
Facebook: https://www.facebook.com/AppleMoldovaAASP/